Privacy Policy

Scope And Controller Information

This Policy Applies To The Website, Online Webinars, Self-Paced Courses, Recorded Lessons, Digital Guides, Checklists, Templates, Learning Platform Access, Customer Support, And Related Administrative Communications Operated Under The ELTOVEMORA Brand.

For The Purposes Of Applicable Privacy Law, The Business Determines The Purposes And Means Of Processing Personal Data Collected Directly Through These Services. Questions Or Privacy Requests May Be Sent Using The Contact Information At The End Of This Page.

This Policy Does Not Automatically Apply To Independent Websites, Payment Platforms, Video Platforms, Or Other Third-Party Services That Maintain Their Own Privacy Practices. Their Policies Should Be Reviewed Separately.

Personal Data We May Collect

The Categories Of Personal Data Collected Depend On How A Person Uses The Services. We May Collect:

• Identity And Contact Data, Including Name, Email Address, Telephone Number, Billing Address, And Other Details Entered Into A Form.
• Transaction Data, Including The Program Selected, Purchase Date, Price, Payment Status, Refund History, Invoice Details, And Limited Payment-Related Information Supplied By A Payment Processor.
• Learning And Account Data, Including Login Information, Program Enrollment, Course Progress, Downloads, Webinar Attendance, Completed Activities, And Support Requests.
• Communication Data, Including Enquiries, Feedback, Survey Responses, Customer Service Messages, And Records Of Administrative Communications.
• Technical And Usage Data, Including Internet Protocol Address, Browser Type, Device Type, Operating System, Approximate Location, Referring Page, Pages Viewed, Session Duration, Cookie Identifiers, And Similar Diagnostic Information.
• Preference Data, Including Communication Choices, Saved Settings, Cookie Choices, And Areas Of Educational Interest.

We Do Not Request Social Security Numbers, Government Identification Numbers, Complete Payment Card Numbers, Medical Records, Or Other Highly Sensitive Information Through General Website Forms.

Sources Of Personal Data

Personal Data May Be Collected Directly From The Individual, Automatically From A Browser Or Device, From A Person Who Purchases A Program For Another Adult, And From Service Providers That Support Payments, Website Hosting, Email Delivery, Video Access, Analytics, Fraud Prevention, Or Customer Support.

When Another Person Provides Information About A Participant, That Person Is Responsible For Having Authority To Provide The Information And For Ensuring It Is Accurate.

Purposes Of Processing

Personal Data May Be Used To:

• Respond To Questions And Provide Requested Information About Available Programs.
• Process Orders, Confirm Payments, Deliver Access, And Maintain Transaction Records.
• Schedule Webinars, Send Access Instructions, Provide Digital Materials, And Administer Learning Accounts.
• Provide Technical Support, Correct Access Problems, And Respond To Billing Or Refund Requests.
• Maintain Website Security, Prevent Fraud, Detect Misuse, And Protect Accounts.
• Analyze Website And Program Performance, Improve Educational Materials, And Understand General User Needs.
• Send Service Messages, Policy Notices, Schedule Changes, And Other Operational Communications.
• Send Promotional Communications When Permitted And Consistent With The User’s Choices.
• Meet Tax, Accounting, Legal, Recordkeeping, And Dispute-Resolution Obligations.

Personal Data Is Not Used For A Materially Different Purpose Without Providing Appropriate Notice Or Obtaining Consent When Required.

Legal And Operational Bases

Depending On The Individual’s Location And The Context, Processing May Be Based On Performance Of A Contract, Steps Requested Before Entering A Contract, Compliance With Legal Obligations, Consent, Or Legitimate Operational Interests Such As Security, Customer Support, Service Improvement, And Recordkeeping.

Where Consent Is The Applicable Basis, Consent May Be Withdrawn For Future Processing. Withdrawal Does Not Affect Processing That Was Lawful Before Withdrawal.

Disclosure To Service Providers And Other Parties

Personal Data May Be Disclosed To Vendors That Perform Services On Our Behalf, Including Website Hosting, Ecommerce Infrastructure, Payment Processing, Email Delivery, Cloud Storage, Webinar Hosting, Video Delivery, Analytics, Security, Customer Support, Accounting, And Professional Advisory Services.

These Providers Receive Information Reasonably Necessary For Their Assigned Function. They May Process Information Under Their Own Terms Where They Act Independently, Such As A Payment Provider Processing A Card Transaction.

Information May Also Be Disclosed When Required By Law, Court Order, Valid Government Request, Or When Reasonably Necessary To Protect Rights, Prevent Fraud, Investigate Security Incidents, Enforce Agreements, Or Protect The Safety Of Users And Others.

If The Business Is Reorganized, Sold, Financed, Or Transfers Relevant Assets, Information May Be Reviewed Or Transferred As Part Of That Transaction Subject To Appropriate Confidentiality And Legal Requirements.

Sale, Targeted Advertising, And Profiling

We Do Not Sell Personal Data In Exchange For Money. Depending On The Website Tools And Marketing Features Enabled At A Particular Time, Certain Analytics Or Advertising Technologies Could Be Treated As A Sale, Sharing, Or Targeted Advertising Under Some State Privacy Laws.

Where Applicable Law Provides An Opt-Out Right, A User May Submit A Request Using The Contact Information Below. Where The Business Is Legally Required To Recognize A Valid Universal Opt-Out Signal, Such As Global Privacy Control, The Signal Will Be Processed For The Browser Or Device Sending It.

We Do Not Use Personal Data To Make Decisions That Produce Legal Or Similarly Significant Effects Through Solely Automated Profiling.

Cookies And Similar Technologies

The Website May Use Necessary Cookies And Similar Technologies To Operate Pages, Maintain Security, Remember Choices, Support Checkout, Manage Sessions, And Deliver Purchased Content. Optional Analytics Or Advertising Technologies May Be Used When Enabled And Permitted.

Additional Information About Cookie Categories, Duration, Controls, And Third-Party Technologies Is Available In The Cookie Policy.

Data Retention

Personal Data Is Retained Only For The Period Reasonably Necessary For The Purpose For Which It Was Collected, Including Service Delivery, Account Administration, Customer Support, Tax And Accounting Records, Fraud Prevention, Dispute Resolution, And Enforcement Of Agreements.

Retention Periods Vary By Data Type. Transaction And Financial Records May Be Retained For The Period Required By Tax, Accounting, Or Consumer-Protection Rules. Support Communications May Be Retained While A Matter Remains Open And For A Reasonable Period After Resolution. Marketing Preference Records May Be Kept To Respect An Opt-Out Request.

When Information Is No Longer Needed, It May Be Deleted, De-Identified, Or Securely Archived As Permitted By Law.

Security Practices

Reasonable Administrative, Technical, And Organizational Measures Are Used To Reduce The Risk Of Unauthorized Access, Loss, Misuse, Alteration, Or Disclosure. Measures May Include Access Controls, Account Authentication, Vendor Review, Secure Hosting, Limited Staff Access, Backups, And Procedures For Addressing Suspected Incidents.

No Website, Network, Storage System, Or Electronic Transmission Is Completely Secure. Users Are Responsible For Protecting Their Devices, Email Accounts, Passwords, And Learning Account Credentials, And Should Notify Us Promptly Of Suspected Unauthorized Access.

Privacy Rights And Requests

Depending On Applicable Law, An Individual May Have The Right To Confirm Whether Personal Data Is Processed, Access Personal Data, Correct Inaccurate Data, Delete Data, Obtain A Portable Copy, Restrict Certain Processing, Withdraw Consent, Or Opt Out Of Certain Sale, Targeted Advertising, Or Profiling Activities.

Where The Colorado Privacy Act Applies, An Eligible Colorado Consumer May Request Access, Correction, Deletion, Or Portability And May Opt Out Of The Sale Of Personal Data, Targeted Advertising, And Certain Profiling. A Valid Request Will Generally Be Addressed Within Forty-Five Days, Subject To A Permitted Extension And Identity Verification.

A Request May Be Denied Or Limited Where An Exception Applies, Including Where Retention Is Required For Legal Compliance, Security, Fraud Prevention, Transaction Completion, Exercise Of Legal Rights, Or Protection Of Another Person’s Privacy. If Applicable Law Provides An Appeal Right, Instructions For Appeal Will Be Included In The Response.

Children And Minors

The Website And Paid Programs Are Intended For Adults. A Person Under Thirteen May Not Submit Personal Data Or Create An Account. Individuals From Thirteen Through Seventeen May Use The Services Only With The Involvement And Permission Of A Parent Or Legal Guardian.

If We Learn That Personal Data Was Collected From A Child In A Manner Not Permitted By Law, We Will Take Reasonable Steps To Delete Or Restrict The Information. A Parent Or Guardian May Contact Us About A Minor’s Information.

International And Interstate Processing

Website Infrastructure And Service Providers May Process Information In States Or Countries Other Than The User’s Location. Privacy And Data-Protection Rules May Differ Between Jurisdictions. Where Required, Reasonable Contractual Or Operational Safeguards Are Used.

Changes To This Policy

This Policy May Be Revised To Reflect Changes In Services, Technology, Vendors, Or Legal Requirements. The Effective Date At The Top Identifies The Current Version. Material Changes May Be Communicated Through The Website, Account, Or Other Appropriate Method.