Contact Us

General Enquiries

For Questions About Available Programs, Include The Topic You Want To Learn, Preferred Format, And Any Relevant Scheduling Needs. The Education Team Can Explain Available Options But Does Not Provide Individualized Household Safety Or Professional Assessment Through A General Enquiry.

Order And Access Support

For An Access Problem, Include The Program Name, Purchase Email, Approximate Purchase Date, Device Type, Browser, And A Description Of The Error.

Do Not Send Passwords. Screenshots Should Be Reviewed Before Submission To Ensure They Do Not Display Payment Information, Private Messages, Or Other Unnecessary Personal Data.

Billing And Refund Requests

Include The Customer Name, Purchase Email, Program, Transaction Date, Amount, And Requested Resolution. Do Not Send Complete Payment Card Numbers.

Refund Eligibility Is Determined Under The Cancellation And Refund Policy And Applicable Law.

Privacy Requests

A Privacy Request Should State Whether The Person Seeks Access, Correction, Deletion, Portability, Withdrawal Of Consent, Or An Applicable Opt-Out.

We May Request Information Reasonably Necessary To Verify Identity And Authority. A Request Submitted By An Authorized Agent May Require Proof Of Authorization.

Accessibility Requests

Describe The Program, The Access Barrier, The Device Or Format Involved, And The Adjustment Requested. We Will Consider Reasonable Digital Support Options Subject To Technical And Operational Limits.

Intellectual Property Requests

A Permission Request Should Identify The Specific Material, Proposed Use, Audience, Format, Duration, And Whether The Use Is Commercial.

An Infringement Report Should Identify The Protected Work, The Material At Issue, Its Location, The Rights Holder, And Contact Information Sufficient To Review The Claim.

Safety And Emergencies

This Contact Page Is Not Monitored As An Emergency Service. For Fire, Gas, Poisoning, Serious Chemical Exposure, Injury, Electrical Danger, Structural Risk, Or Another Immediate Threat, Contact The Appropriate Emergency Or Qualified Professional Service.

Response Handling

Messages Are Reviewed During Normal Business Operations. Response Time Depends On Volume, Complexity, Verification Needs, And Whether Information Must Be Obtained From A Payment Or Technology Provider.

Submitting Multiple Duplicate Messages May Delay Review. Keep A Copy Of Relevant Transaction Details And Communications.

Information Not To Send

Do Not Send Passwords, Full Payment Card Numbers, Social Security Numbers, Government Identification Images, Medical Records, Building Access Codes, Or Other Information That Is Not Necessary For The Request.

Formal Notices

A Communication Intended As A Formal Legal Notice Should Be Clearly Identified, Describe The Matter In Sufficient Detail, And Be Sent Using The Contact Information Below. A General Form Confirmation Does Not Establish That A Notice Has Been Legally Accepted Or Resolved.